Replacing a Health Certificate for REX

Modified on Fri, 22 May at 9:37 AM

This article provides information about Replacing a Health Certificate for REX.

Overview

A completed certificate OR a REX with the status of "COMP" can be replaced if the information contained in the certificate requires amendment. You will need to submit a request to the department for review. Kindly follow the below steps to submit a replacement certificate:

1. Select messages type to "Replace".

2. Give the reason for Replacement under the "Replace Certificate Reason" field.

3. Kindly make the required changes/updated need on your REX and SAVE the changes.

4. For messages type "Replace" and submit the REX.

5. Acknowledge the declaration.

6. Select ‘Submit’.

The request will go to the department for action. A service request number can be found in response tab.

You will receive a message in the NEXDOC inbox to advise if the request has been approved or rejected. Upon approval, new certificate will be available for print under Print certificate button.