REX - Assisted Amend Service - Amending REX data at CTRD

This article provides information about requesting for amendment on REX at Certificate Ready state (CTRD) where change in previously supplied information is required. 

Overview

A assisted amendment is needed once certificate preview is generated at CTRD but some changes like shipping details, amendment to Consignee details or weights or Product description etc. is required. 

User can still request department for amendment , a service request for assistance will be generated on successful submission for department's review and approval to make those changes to certificate. They may ask for supporting document and all communication can be seen under response tab. 

Note - There is NO CHARGE for this request as REX is at CTRD (Certificate Ready status)

1.  Select messages type to "Amend".

2.   Select Manual Amendment as "Yes".

3. Give the reason for Amendment under the " Amendment Reason" field.

4. Kindly make the required changes/updated need on your REX  and SAVE the changes. 

5. For messages type  "Amend" and submit the REX.

6. Acknowledge the declaration.

6. Select ‘Submit’.

The request will go to the department for action. A service request number can be found in response tab something like below. 

You will receive a message in the NEXDOC  to advise if the request has been approved or rejected. Upon approval, new certificate preview will be available for view under Print certificate button.